FAQ

Ask what experience and qualifications are relevant to your project. Verify any professional title with its official directory and confirm who is responsible for design, approvals and construction. This website does not verify contractor credentials.

Before excavation, request utility locates and follow current Ontario Dig Authority instructions. Confirm that the person doing the work has the appropriate locate information, including any private infrastructure on your property.

First identify the approved drainage pattern and the proposed changes. Discuss the plan and review requirements with the City and a qualified contractor before altering levels; neighbouring drainage and existing swales need to be considered.

Requirements depend on the proposed wall and its location. Ask the City which approvals apply and whether a qualified engineer should provide drawings. Confirm drainage, reinforcement, steps and guards in the written design.

Check the current City requirements for the tree, property and proposed work. Confirm ownership and consult an arborist about protection before planning removal, pruning or excavation near roots.

Check the applicable zoning and right-of-way requirements with the City before replacing planted areas with hard surfaces. Confirm which materials count toward landscaping requirements on your property.

Salt exposure, drainage, winter conditions and plant health can all matter. Note where salted snow is stored and ask a horticultural professional to assess the site before choosing replacements.

Discuss design, approvals, materials and weather-dependent work early. Ask the contractor for a site-specific sequence and availability rather than relying on a universal start month.